Payment and Security Deposit

Upon booking, a non-refundable payment of 50% of the total balance is required to secure your date, with the full balance then due on/before collection. An additional security deposit is required upon collection which is refunded as soon as the items are returned to us in a clean and acceptable condition. The value of the security deposit is based on your total hire cost and will be advised before booking. We accept payments by bank transfer. 

Collection of Goods

In general, Hire items will be collected by the customer from our premises at an agreed time. If delivery is arranged at an additional cost we will agree with the customer a time and place to deliver to. A nominated person will need to inspect and sign for the goods at the time of delivery. Goods continue to be the customers responsibility until they are returned to us or collected by us, therefore they should be kept clean, dry and secure until this time. If we are collecting please ensure all parts are gathered together ready for us to collect, any additional time spent gathering products will incur additional fees.  Any missing/damaged items will be chargeable, and for any items not returned clean a cleaning fee will apply, this will need to come out of your security deposit. 


Unfortunately we are unable to offer refunds for any items that are returned unused. If you decide to cancel your order with us, your deposit will not be refunded. 

Alternative Products

In the extremely rare circumstance that a product is lost/damaged during a previous hire we reserve the right to substitute an item for an alternative but will discuss this with you as soon as possible. If necessary we will withdraw our acceptance of your booking and refund in full. 

Ownership and Usage of Goods

All hired items remain the property of Here Comes the Hire whilst in the customer's possession and must not be lent/borrowed/sold to another other party during the hire period. 

Acceptance of Conditions

Upon collection/delivery of goods the customer accepts and is bound by the Terms and Conditions of Hire as outlined above.